Refund policy

Right of cancellation

The right of cancellation is valid for 14 days after the date on which you:

  • a) received the product
  • b) received the last product, in the case of an agreement for numerous different products on one order that are delivered separately
  • c) receive the last section or part, in the case of an agreement for delivery of a product consisting of several sections or parts

You must notify us if you wish to cancel your purchase within 14 days of receipt. You can log in to your account and request a return. Or notify us by sending an email to info@flexbox.se. You may also choose to use our standard form and send it to us with your return. Our standard form can be found here.

You may not cancel your purchase by failing to pick up your parcel without providing us with clear notification.

Returns

You must return your order to us as soon as possible, and no later than 14 days after notifying us that you wish to cancel your purchase. You are responsible for the shipping costs when you send a return to us. The product should be properly packed, preferably in the original packaging. Any transport damage due to defective packaging will be charged to you, the customer.

If the return is arranged by us the cost of the return is €15. If you choose to send the return by yourself, the cost of a return is estimated at a maximum of about €40. 

If you wish to cancel your purchase, send the product to:

AB Flexbox
Stallgatan 3
23435 Lomma, Sweden

You can also cancel your purchase by bringing the product to the address above.

What should I send back?

You must include a copy of your invoice. Administration will go faster if you fill in our standard form and include it with the return.

Note! We do not accept packages sent COD.

Condition of the product when you return it

You are only responsible for the product’s decline in value due to handling other than that necessary to establish the nature, properties and function of the product. In other words, you can test the product as you would in a physical store.

If the product is used beyond what is described above, we will consider it used, which means that in the event of a cancellation only part of the purchase amount may be refunded or none at all, depending on the product’s commercial value.

Thus in order to have the entire purchase amount refunded, you must do what could be done in a physical store. You may test the product, but you may not begin to use it.

Refunds

If you wish to cancel your purchase, naturally the purchase amount will be refunded. If there is a reduction in value for which you are responsible, this will be deducted from the purchase amount.

If you exercise your right of cancellation we will refund the purchase amount without delay and absolutely no later than 14 days from the date we receive your decision to cancel your purchase. The refund will be paid by the same means you used to make your purchase.

We may delay your refund until we’ve received the return or until you have shown that the return has been sent.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.