Frequently asked questions
Can products be delivered to my region?
Yes, we are able to basically send our products all over the world. If the destination is outside of the EU or Norway domestic VAT and Toll fees will apply. These costs are not included in the final price you see on our web site. If you encounter any issues or error messages during checkout that indicate otherwise, please confirm that the selected item color is available and your shopping cart only contains the items you intend to purchase. If problems persist, please contact our support team for further assistance.
Do I need an account to shop?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
How long will it take to get my order?
The delivery time varies depending on which country you are located in.
Sweden: 1-3 working days
EU: 2-4 working days
Norway: 3-5 working days
Other countries: 6-8 working days
Can I track my order?
Yes, you will receive a tracking email as soon as we ship your order. Or you can log into your account and see the tracking information there.
What is your return policy?
We offer a 14 days cooling period if you are a private customer. It means you have 14 days after you received your order to cancel the purchase and send the product back to us for a refund.
What if I forgot to customize my order at the time of purchase?
If you realized that you've missed adding customization to your product after completing your order, please reach out to us as soon as possible. We can amend the order to include your desired text for a simple plate or cancel the order if necessary so that you can place a new, correctly customized order. We are here to assist with changes to ensure satisfaction with your purchase.
What should I do if part of my order is missing?
We apologize for any instances where an order may arrive with an item missing. If this occurs, please contact us immediately, and we will send out the missing item as soon as possible. We value your satisfaction and aim to rectify any issues with your order promptly.
What do I do if the post box is damaged upon delivery?
If you have received a damaged post box, we apologize for the inconvenience. Please contact us as soon as possible and provide photos of the damage. We will get back to you and find a suitable solution.
How can I get an additional key for my product?
If you require additional keys for a Flexbox post box and you have an existing key, you may purchase a blank key from us. Once you have the blank key, you can then have it copied at a local locksmith using the key you already have. If you have lost all keys there is nothing to do but to buy a new lock.
Are there any promotions, discounts, or codes available for your products?
From time to time, we offer promotions, discounts, and special codes to our customers. To stay updated on these opportunities, please subscribe to our newsletter or check our website regularly.
How do I get a replacement key or plate for a post box from a previous residence?
In the event that you've moved into a house with an existing post box from our line and need a replacement key or nameplate, you may order these directly from our website. If you're uncertain about the specific model or color, feel free to send us an image of the post box, and our team will gladly provide guidance on how to place your order.
When will a particular color of a product be back in stock?
We understand that our customers are interested in different color options for our products. Specific colors for items are typically restocked within a few weeks. You can sign up to receive restock notifications for particular items by adding your email via our product page so that you are promptly informed when the item is back in stock.
How can I get a copy of my invoice?
Certainly! We can provide a copy of your invoice upon request. If you need a copy, please send us an email and we will attach it to our response for your convenience.
I did not receive a confirmation for my payment made through Klarna, did my order go through?
If you have not received a confirmation after making a payment through Klarna, please verify the email address used during the payment process. If the email address you provided is correct and you still have not received confirmation, kindly send us the email address so that we can search for your order in our system. In case a different email address was used, please share it with us to assist you further.